Frequently Asked Questions
What is the BoolahBoards warranty?
We stand behind our products 100%. We are dedicated to the highest levels of quality control and performance and design each of our models to hold up properly for their specified purpose. With that said, longboarding is an extreme sport and nothing lasts forever. Many variables can play into the life of the board (such as excess moisture and large car tires) and it is important to understand the limits of any longboard.
When will my stuff ship?
All in stock items ship Next Day at the latest, except Saturday and Sunday.
Will I have to pay Custom Taxes on International Shipments?
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information.
What if I do not like my board? Can I return it?Returns are made on an individual basis, and are only accepted within specific circumstances such as manufacturer defects. Because of the custom nature of our production process, we cannot offer a classic “no questions asked return policy”. We put quite a bit of time into custom making your board; we’re sure you understand. Please contact us with any issues regarding your new board BEFORE riding it. We cannot accept returns or exchanges of any kind after the board has been ridden except in the case of a structural defect.
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Safety and Liability
BoolahBoards LLC makes no warranty, representation or guarantee regarding the safety or suitability of its products for any given purpose; nor does BoolahBoards LLC assume any liability arising from the use or application of any of its products and specifically disclaims any and all consequential and incidental damages. Purchasers and users assume all risk, responsibility and liability for use of these products, including any resulting loss or damage to persons or property. The purchaser or user assumes the responsibility for knowing and obeying all traffic laws and regulations in their city, county, state, or country. Please be safe and wear a helmet and protective gear.